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You must be 18 years of age or older to order from this site. It is against the law for you to purchase, or for us to supply liquor to persons under the age of 18.
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- Quick delivery: We aim to despatch and deliver your order to you as quickly as possible.
- Delivery Method and Labelling: Your selections will be delivered to your door via Courier or if an international delivery via New Zealand Post International Air.
- Deliveries can only be made to residential or business addresses. Deliveries will not be made to PO boxes or Hotels/Motels unless the order is placed by the proprietor.
- No Signature Required: Deliveries will not require a signature unless specifically stated by you.
- Despatch Notification: We will notify you by email when your order has been despatched. In compliance with the Unsolicited Electronic Messages Act 2007: should you not wish to receive any further Emails from us you will be given the option to unsubscribe.
- Delivery Times: We aim to deliver within 7 days if your item is in stock. All back orders will be delivered within 21 days unless personally notified.
- Packaging: All orders will be carefully wrapped to ensure safe delivery
- Website updates: Stock levels on our website are updated on a daily basis and whilst we make every effort to ensure that these match the reality, there may be occasions when an item has become out of stock. Should this happen we will contact you and offer an alternative or where possible place a back order for you.
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We ask that you choose your purchase carefully as we do not normally provide a refund if you have changed your mind.
If goods are proven damaged or faulty, we will provide a replacement free of charge under the Consumer Guarantees Act. It may be obvious that a shipment is damaged. I.e. sound of broken glass or obvious leakage, in this instance you do not have to accept delivery, simply contact us with your order details to arrange a replacement.
Should products prove to be not as described we will arrange for the item to be picked up at our cost and a replacement sent or refund issued.
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No tolerance policy regarding Fraud
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| We will report credit card fraud to the relevant authorities of any attempted fraudulent order. Credit Card fraud in particular is a crime that is being committed daily over the internet. |
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We will only accept overseas orders from Australia, United Kingdom, Canada and the USA. This is to ensure that we are both protected from credit card fraud.
We will not normally send orders to Europe as the product can usually be sourced there more cheaply. Please contact us if you would like the name of a supplier near you.
When ordering from the USA we will advise you if we consider the product can be sourced there more cheaply than we can supply.
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- Secure Details: Internet Ordering and Security is of utmost concern to us. We will ensure your credit card details and personal information are safe. We will never sell, trade or give your personal information that you supply to us to anyone - at all!!
- Credit Card Transactions: All your transactions are completed with the security provided by the highest level encryption servers available. Your credit card details are guarded by technology that is completely 100% secure so you can order with confidence.
- Multiple Payment Methods: If for any reason you do not feel safe entering your credit card information on our site, you will be offered alternative payment options at the checkout, but please feel free to place your order via free-phone (0800 4 WHISKY), or by e-mail, or post your order to us.
- Secure Account: We use every means available to protect your sensitive information - that's why when you initially order from us, you will need to register as a customer by opening an account.
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